Refund policy

Returns, Exchanges, Cancellations & Refunds

Because our products are custom-made using photos and information provided by each customer, we generally cannot accept returns, exchanges, cancellations, or refunds due to customer preference after production has begun.

If you wish to cancel or make changes to your order, please contact us as soon as possible. Depending on the production status, we may not be able to accommodate your request.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or different from what you ordered, please contact us within 7 days of delivery.

Please include your order number and photos showing the condition of the item.

After reviewing the details, we will arrange a replacement or other appropriate solution at no additional cost.

Customer-Related Issues

We cannot accept returns, exchanges, or refunds in the following cases:

• The customer provided incorrect information
• The customer uploaded the wrong photo
• The customer is dissatisfied with differences in color or appearance caused by screen settings or printing characteristics
• The customer no longer wants the product
• The product has been damaged after delivery due to improper handling

Custom-Made Products

Minor differences in cropping, positioning, color, brightness, or finish may occur as part of the production process.

Such differences are not considered defects unless the finished product is clearly different from the order specifications.

Refunds

If a refund is approved, it will be processed using the original payment method.

The time required for the refund to appear may vary depending on the payment provider or financial institution.

Contact

For questions regarding returns, exchanges, cancellations, or refunds, please contact us at:

Grand Address Co., Ltd.

Email:
shopify-info@little-archive.com